Room to scale

The days of a simple search bar are over. Advanced search — combined with AI-powered chatbots — helps customers quickly find the products they need. Distributor and industrial ecommerce businesses often have thousands of product SKUs in their system. This is a lot for customers to sift through. With both AI-powered search functionality and advanced chatbots, your customers can quickly find exactly what they’re looking. Modern AI tools can pull from the customer’s behavior and previous purchases, surfacing the most relevant results. Furthermore, an AI-powered chatbot can answer any questions a customer has and direct them to relevant products, content, or a specialist if needed. Many ecommerce platforms have real-time inventory support, which paired with modern search, can ensure customers see up-to-date product availability. The user experience benefits, customers benefit, and your supply chain is healthy and happy.